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Online Student Information

Important Information for Students Taking Online Courses

The following information is posted for students enrolled in online courses. Students are encouraged to view this information prior to the start of each online course.  Please click on the following links to access further information: 

Blackboard Learning Management System (LMS)

Jefferson College uses Blackboard Learn for the delivery of its online courses. Students unfamiliar with the system are encouraged to explore Getting Started with Blackboard before classes begin. The College does not use the Ultra Experience. It is suggested students avoid using the Blackboard mobile app to submit assignments or participate in Discussion Boards, as the web version is more stable than the app. 

Testing and Online Courses

Online students may be required to take high stakes exams in a secure environment where their identity can be verified. Most commonly, students come to the Hillsboro or Arnold campus for their final exams, but individual instructors may make other arrangements. Students should check their course syllabus carefully to ensure they are able to fulfill such location requirements.

Online Test Proctoring

Any student in need of online test proctoring must inform their instructor of their need. The student must secure a proctor, seek approval for the proctor from Testing Center Coordinator Connie Nash, and cover all expenses associated with retaining the proctor for the duration of the examination. Online Learning and Testing Center staff are not responsible for providing students with proctor contact information. 

Frequently Asked Questions

My class doesn’t appear in the My Courses list on Blackboard. What should I do?

If you recently registered for the course, it may take a day or two before the system will update and place you within the course on Blackboard. If you missed a tuition payment, you may have been administratively dropped and need to contact the Registrar. If neither of these apply, please contact the Help Desk at (636) 481-3432, Option 2.

How do I get my student ID?

Your ID is required to check out materials from the Library, use the Testing Center, and access other services or participate in campus activities. You can obtain one in Hillsboro at the Student Center or the Library Circulation Desk, at Arnold at the Information Desk, or at the Imperial campus.

Do I have to come to an orientation? How can I tell?

Some web online and hybrid courses require students to come to campus for course specific orientations. Other courses may utilize online orientations. If an on campus orientation is required, it will be noted in the extended course information on the online course schedule. If you have concerns or questions about the orientation be sure to contact your instructor as they can provide you with detailed information.

How do I get textbooks?

You can purchase your textbooks or other materials from the campus bookstore. Textbooks can be purchased online by going to the bookstore’s website. You can also call the bookstore at (636) 481-3251 or (636) 797-3000, extension 3251. Be sure to mention you are in an online course since textbooks sometimes vary from on-campus classes.

My instructor says I need Microsoft Word/PowerPoint. How do I get these?

If you only need to view Word and PowerPoint files, it’s best to use viewer software, as it takes up less room on your computer. WordViewer and PowerPoint Viewer applications are sufficient. RealPlayer will allow you to access music and slides, and Adobe Acrobat Reader is very useful for pdf files.

If you need to edit documents and slideshows, you have access to Office 365, which contains Word and PowerPoint. Instructions for Office 365 can be found here.

I’m having problems with MyLab/Mastering. What do I do?

Use of a third-party website or integrated content may be required by your instructor. The Help Desk cannot assist with login issues or content problems on these sites, but you may be able to contact technical support for these publishers:

Cengage:  800-354-9706

Macmillan Technical Support Website 

McGraw Hill:  800-338-3987

Pearson: 800-677-6337

Helpdesk and Contact Information

For assistance by phone, please call our Help Desk at:
(636) 481-3234 or (636) 797-3000, ext. 3234
Prompt 2 
(security question is required to assist with login problems.)  

Fall Help Desk Hours: (when college is open)

  • Monday - Thursday:  8 a.m. - 9 p.m.
  • Friday: 8 a.m. - 4 p.m.
  • Saturday:  8 a.m. - 5 p.m.

Email question may be sent to:
(Please note that email questions are not monitored on weekends, holidays, or other times when campus is closed.)

Live Chat

When green, click on the button above to ask a question via a live chat session.

If you have additional general questions about online courses, please contact:

Allan Wamsley  
Dean of Academic Services and Integrated Planning
(636) 481-3342 or (636) 797-3000, ext. 3342 


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