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Online Student Information

Important Information for Students Taking Online Courses

The following information is posted for students enrolled in online courses. Students are encouraged to view this information prior to the start of each online course.  Please click on the following links to access further information: 

Canvas Learning Management System (LMS)

Jefferson College uses Instructure's Canvas for the delivery of its online courses. Students unfamiliar with the system are encouraged to explore Canvas Guide for Students before classes begin. The mobile application for Canvas can be downloaded from Google Play or the Apple App Store. Instructions for downloading and installing the Mobile App Guides are here

Testing and Online Courses

Online students may be required to take high stakes exams in a secure environment where their identity can be verified. Most commonly, students come to the Hillsboro or Arnold campus for their final exams, but individual instructors may make other arrangements. Students should check their course syllabus carefully to ensure they are able to fulfill such location requirements. 

Online Test Proctoring

Any student in need of online test proctoring must inform their instructor of their need. Students enrolled in online courses may be able to use an online proctoring solution at their own cost with instructor approval.

Frequently Asked Questions

I can't log in to MyJeffco. What should I do?

Jefferson College uses Google authentication, so you should first check to make sure you aren't logged into your web browser under a different Google account. Then, navigate to the MyJeffco login issues page. You can reach this page from jeffco.edu by clicking the "MyJeffco" link at the top of the page.

How do I get my student ID?

Your ID is required to check out materials from the Library, use the Testing Center, and access other services or participate in campus activities. You can obtain one in Hillsboro at the Student Center or the Library Circulation Desk, at Arnold at the Information Desk, or at the Imperial campus.

Do I have to come to an orientation? How can I tell?

Some web online and hybrid courses require students to come to campus for course specific orientations. Other courses may utilize online orientations. If an on campus orientation is required, it will be noted in the extended course information on the online course schedule. If you have concerns or questions about the orientation be sure to contact your instructor as they can provide you with detailed information.

How do I get textbooks?

You can purchase your textbooks or other materials from the campus bookstore. Textbooks can be purchased online by going to the bookstore’s website. You can also call the bookstore at (636) 481-3251 or (636) 797-3000, extension 3251. Be sure to mention you are in an online course since textbooks sometimes vary from on-campus classes.

My instructor says I need Microsoft Word/PowerPoint. How do I get these?

If you only need to view Word and PowerPoint files, it’s best to use viewer software, as it takes up less room on your computer. WordViewer and PowerPoint Viewer applications are sufficient. RealPlayer will allow you to access music and slides, and Adobe Acrobat Reader is very useful for pdf files.

If you need to edit documents and slideshows, you have access to Office 365, which contains Word and PowerPoint. Instructions for Office 365 can be found here.

I’m having problems with MyLab/Evolve/other licensed publisher content. What do I do?

Use of a third-party website or integrated content may be required by your instructor. The Help Desk cannot assist with login issues or content problems on these sites, but you may be able to contact technical support for these publishers:

Cengage:  800-354-9706

Macmillan Technical Support Website 

McGraw Hill:  800-338-3987

Pearson: 800-677-6337

Helpdesk and Contact Information

For assistance by phone, please call our Help Desk at:
(636) 481-3234 or (636) 797-3000, ext. 3234
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Summer 2021 Help Desk Hours (when campus is open)

  • Monday - Thursday: 8 AM - 9 PM
  • Friday: CLOSED
  • Saturday: 8 AM - 5 PM

Email questions may be sent to: helpdesk@jeffco.edu

(Please note that email questions are not monitored on weekends, holidays, or other times when campus is closed.)


Live Chat



When green, click on the button above to ask a question via a live chat session.

If you have additional general questions about online courses, please contact:

Allan Wamsley  
Dean of Academic Services & Integrated Planning
(636) 481-3342 or (636) 797-3000, ext. 3342
awamsley@jeffco.edu 

 

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