Policy on Complaint Resolution

Complaint Resolution at the Institution Level

Methods to resolve complaints on campus are available in the Jefferson College Student Handbook and in the Jefferson College General Catalog.

Other Methods of Complaint Resolution

Jefferson College is accredited by The Higher Learning Commission, a Commission of the North Central Association of Colleges and Schools. Contact information for The Higher Learning Commission may be found at http://www.jeffco.edu/accreditationstatement. The Missouri Attorney General’s Office website may be found at http://ago.mo.gov.

Missouri Department of Higher Education and Workforce Development Policy on Complaint Resolution

The Missouri Department of Higher Education and Workforce Development serves as a clearinghouse for postsecondary student complaints. The MDHEWD complaint policy may be found at https://dhewd.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf. This webpage contains information about the complaint process and includes instructions on how to file a formal complaint. Note that the policy provides that a student who wishes to file a complaint with the department must first exhaust all formal and informal avenues provided by the institution to resolve disputes.

Complaint Resolution for State Authorization Reciprocity Agreement (NC-SARA)

Jefferson College students enrolled in online and distance courses, as well as on-campus courses, should attempt to resolve complaints by following the Jefferson College Campus Academic Grievance Procedure as outlined in the Jefferson College Campus Catalog.

If you have exhausted the appeal process, you may file a complaint with:

Missouri Department of Higher Education & Workforce Development
301 W High St., PO Box 1469
Jefferson City, MO 65101-1469
Phone: (573) 751-2361
Fax: (573) 751-6635
Email: info@dhewd.mo.gov