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Get Help from a Librarian

Connect with a Jefferson College librarian for research assistance, account questions, and general library support. Help is available by phone, text, chat, or email—choose the option that works best for you.

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Call a Librarian:
636-481-3166

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Text a Librarian:
636-251-3478

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Chat with a Librarian:
Start a live chat online

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Email a Librarian: refdesk@jeffco.edu

Important Information

  • For library account questions, please have your Jeffco ID number or patron barcode ready.
  • In-person visitors at the library desk are assisted first; remote questions will be answered as quickly as possible.
  • Please check chat availability before starting a session. If chat is offline, email your question to refdesk@jeffco.edu.
  • Chat/Text Hours:
    • Monday–Thursday: 8 a.m.–4 p.m. and 7 p.m.–midnight
    • Saturday: 2 p.m.–10 p.m.
    • Sunday: 10 a.m.–midnight
  • Repeated misuse of chat or text services may result in loss of access.

For details about Chat/SMS, Social Media, Technology and Privacy/Confidentiality, please review our policies.

Need to talk to someone specific? Check out our library staff contact page.