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Help Desk
The Jefferson College Helpdesk is available to assist students with a variety of needs.
Please dial (636) 481-3234 and select the appropriate option below:
| Option 1 | Option 2 |
|
MyJeffco & Canvas login issues/password Self-help Resources |
Online Courses Canvas Support MyJeffco/Canvas login issues/password Technical Support |
You will be prompted to answer one or more security questions before assistance with login problems can be provided.
| Help Desk Hours | |
| Monday-Thursday | 8 AM to 8 PM |
| Friday | 8 AM to 4 PM |
| Saturday |
9 AM to 4 PM |
Email questions may be sent to helpdesk@jeffco.edu
(Please note that email questions are not monitored on weekends, holidays, or other times when campus is closed.)
Live Chat
When green, click on the button above to ask a question via a live chat session.
Configuring 2-Step Verification (2SV) for MyJeffco accounts.
All students require a 2-Step Verification (2SV) to access MyJeffco, GMail, and Canvas accounts.
Learn how to enable 2SV for your MyJeffco account.
Access to Microsoft Products
Microsoft 365 is offered at no additional cost to Students and Faculty and is the online version of Microsoft Office products. Access this service from the MyJeffco "Home" tab, or at https://www.office.com/. (Login with your MyJeffco email address and password)
Click here to learn how to download and install Microsoft Office applications for your device.
Upon separation from Jefferson College, Microsoft 365 accounts, stored documents, and access to 365 applications is discontinued.
Synchronizing a Mobile Device with MyJeffco Email
Learn how to Sync Your Mobile Device with Jefferson College's MyJeffco.
Chat with a Librarian
See the Library website to confirm hours.
Availability
- Monday - Thursday: 8 am - midnight
- Friday: 8 am - 4 pm (starting in the Summer 2022)
- Saturday: 2 - 10 pm
- Sunday: 10 am - midnight
