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Blackboard Help

Information on this page can help you troubleshoot problems with Blackboard. If you need further assistance, you have two options:

  • Call the Help Desk at (636) 481-3234 or (636) 797-3000 extension 3234 and select Prompt 2
  • When green, the button below can be clicked to ask a question via a live chat session.

You'll need to answer your security question for issues related to logging in. You can also reach this information through the Help Desk page, which can be found behind the Online Support tab in MyJeffco. You may want to bookmark it for future reference. 


If your course does not appear in your list of courses on the My Blackboard screen, please contact your instructor. 

GENERAL BLACKBOARD GUIDELINES

To ensure you can work within Blackboard as easily as possible, use these guidelines:

  1. Use Firefox as your browser. Blackboard seems to be most stable with Firefox. Internet Explorer is no longer supported. 
  2. While you may be able to access your course from a mobile device, some of the functionality of the course will be limited. It is recommended that you submit assignments and take tests from a desktop or laptop computer.
  3. Make sure you have a strong, reliable connection to the Internet when you are taking a test or submitting an assignment. If you keep disconnecting from the Internet, your work may not be saved.
  4. If you're taking a test, do not leave the page or click on an area in the Course Menu. You may not be able to return to the test. 
  5. Blackboard will automatically log you out if you remain on one page for over an hour. It's a good idea to save your work periodically or make a copy of longer responses.

HOW DO I SUBMIT AN ASSIGNMENT?

Your instructor will tell you whether the assignment should be an uploaded file or text submission. 

Uploading a File for an Assignment

  1. Make sure you are using a file format Blackboard can read. Click here for a list of compatible formats. 
  2. Click on the Assignment title. 
  3. Click on the button labeled "Browse My Computer" and navigate to your file OR Drag-and-Drop your file into the box marked with a dashed outline.
  4. If you need to add a comment to your instructor, use the ADD COMMENTS box.
  5. Click "Submit." Clicking "Save Draft" will NOT submit your file to your instructor. If the Due Date passes and you have not clicked "Submit," your instructor will not be able to view your assignment.

Submitting a File from Cloud Storage for an Assignment

  1. Make sure the file is saved using a file format Blackboard can read. Click here for a list of compatible formats. 
  2. Click on the Assignment title. 
  3. Click on the button labeled "Browse Cloud Storage" and select the account type you wish to connect to.
  4. Log into the Cloud Storage account and allow Blackboard access rights.
  5. Navigate to the file you wish to upload and select it. 
  6. Once Blackboard shows the file is attached, you can log out of the Cloud Storage account. To do so, click the account name at the upper left of the window and click "Accounts." 
  7. Click the trash can icon to sever connections to all of your Cloud Storage accounts.
  8. Click "Submit" to submit the Assignment. 
  9. Double-check to make sure your file can be viewed on the Assignment page. If you can't see a preview of the file, your instructor can't grade it for you! 

Text Submission for an Assignment

This is an easy way to share a link to a website or write a short paragraph that doesn't require a lot of special formatting. Ask your instructor if this method should be used. 

  1. Click on the Assignment title.
  2. Click the button labeled "Write Submission."
  3. Type your submission into the rich text editor box that appears. Some formatting options are available, and you should use the chain link icon to hyperlink any website links you are submitting. 
    • To add a hyperlink, first select the text you want to link and click the chain icon Hyperlink chain icon
    • Next, paste the URL into the Link Path box in the popup window that appears.
    • Finally, click "Insert." The popup will disappear and your link will be hyperlinked.
  4. If you need to add a comment to your instructor, use the ADD COMMENTS box. 
  5. Click "Submit." Clicking "Save Draft" will NOT submit the file to your instructor. If the If the Due Date passes and you have not clicked "Submit," your instructor will not be able to view your assignment.

Note that Pages files (the Apple word processor format) are not compatible with Blackboard.

CAN I SUBMIT A GOOGLE DOC FOR AN ASSIGNMENT?

Blackboard cannot currently accept Google Docs, Sheets, or Slides, as they aren't files, but rather links to a webpage. However, you can still upload an assignment you composed using Google Docs if you follow these steps:

  1. When you're finished with the assignment, save it as a pdf, docx, xls, or other compatible file. (See "How Do I Submit an Assignment" above for a list of file formats compatible with Blackboard.)
  2. Connect to your Google Drive account by clicking "Browse Cloud Storage" at the assignment file upload screen.
  3. Select the file and open it to attach it. Don't click "Submit" yet!
  4. Make sure you disconnect the Cloud Storage account by clicking "Accounts," selecting Google Drive, then clicking the trash can icon. 
  5. Click "Submit" to attach your file to the assignment upload.
  6. Double-check to make sure your file can be viewed on the Assignment page. If you can't see a preview of the file, your instructor can't grade it for you! 

View this animation to learn more about Cloud Storage

HELP! I SUBMITTED THE WRONG FILE!

If you submit the wrong file for an assignment,

  1. Check to see if you can submit the assignment again. Some instructors have set the assignment to allow multiple submissions.
  2. If you are unable to submit it again, contact your instructor immediately to notify him or her that you have submitted the wrong file. 

The Help Desk cannot submit assignments on behalf of students or change course settings to allow assignment submissions. 

I GOT LOCKED OUT OF A TEST AFTER MY COMPUTER CRASHED

If you are having trouble resuming a test due to technical problems, contact your instructor immediately. The Help Desk cannot open a test for a student without express permission from an instructor. 

BLACKBOARD IS ACTING STRANGELY. IS THERE SOMETHING WRONG WITH IT?

Many problems with Blackboard are related to your browser or its settings. It is recommended that Blackboard be accessed using Firefox on a desktop or laptop computer, as the system is most stable on Firefox. Internet Explorer is no longer supported. Try these steps in this order to see if you can fix the problem. 

  1. Clear your cache.
    • Firefox:  The cache is behind the menu, the three horizontal bars at the top right of the screen. Select "Options," then "Privacy and Security." Scroll down to "Cached Web Content" and click "Clear Now."
    • Chrome:  The cache is behind the menu, the three vertical dots at the top right of the screen. Select "More tools..." then "Clear browsing data."
    • Safari:  Click "Safari" in the upper left of the screen, then click "Preferences." In the window that appears, click the Privacy tab. Click the button "Manage Website Data," then select "Remove All." In the popup window that appears, click "Remove Now." Then click "Safari" again, select "Preferences," and click the "Advanced" tab. Make sure the checkbox next to "Show Develop menu in menu bar" is selected. Select "Develop" in the menu bar on the top of the screen and click "Empty Caches."
  2. Restart your browser.
  3. If that doesn't work, make sure your browser is up to date:
    • Firefox:  Firefox is set up to automatically update by itself, but if you want to try and update it manually, click the menu button, then click "Help." A window will open and Firefox will check for updates, automatically downloading them for you. When they're ready, click "Restart to update Firefox."
    • Chrome:  Look at the menu button (three vertical dots). If an update is pending, an icon will be colored green, orange, or red. If you need an update, click the menu button and click "Update Google Chrome." (If you don't see this button, you're on the latest version and don't need to update.) Click "Relaunch" and restart. Your opened tabs and windows will automatically be saved. 
    • Safari:  Safari is updated as part of each Apple update. Check your settings to see if you are running the most up-to-date version. You may need to install the latest OS update. If you are using Safari on a Windows computer, know that it is no longer being updated by Apple and is now outdated.
  4. If you're still having trouble, call the Help Desk at (636) 481-3234 or (636) 797-3000, extension 3234 and select Prompt 2.

I CAN'T ACCESS PEARSON/MACMILLAN/ETC. CONTENT. WHAT SHOULD I DO?

Use of a third-party website or integrated content may be required by your instructor. The Help Desk cannot assist with login issues, but you may be able to contact technical support for these publishers:

SYNCING MOBILE DEVICES TO MYJEFFCO

If you would like to sync your Apple, Android, or Windows mobile device with MyJeffco, click here for a step-by-step setup guide

MICROSOFT OFFICE 365

As a student at Jefferson College, you have access to Microsoft Office 365 applications for free! Click here to get started.  

BLACKBOARD OFFICIAL SITE

Click here to go to Blackboard's official site to find help on many Blackboard topics.  

BLACKBOARD ON DEMAND

If you prefer videos, this official site can help you become acquainted with Blackboard's interface and features.